Prior to your date of installation, Lowe's will call to schedule the delivery of your purchased product. When the delivery team arrives with the product, UHS asks that you ensure the Lowe's delivery team place/stack the product in the room where the installation is going to occur for proper acclimation. If for any reason the Lowe's delivery team does not bring the product to the room of installation, please contact your local Lowe's store.
You may hear the word "acclimation" a lot before we install your hard surface flooring. Basically, it means giving the materials time to adjust to the conditions of your home. Things like temperature and humidity can vary greatly from place to place. If we installed your new flooring without proper acclimation time, it could cause issues down the road once it has had time to settle in. Boards can gap or pop up with changes in those conditions. Different products require different amounts of acclimation time. Your Lowe's specialist can find out exactly what is needed for your product. Most products require just a few days, but some will require a few weeks!
*Pro Tip: when the materials are delivered to your home make sure they are put inside in the area where it will be installed for the best acclimation. A garage won't do! If our installers arrive to find the materials are not where they belong, we will have to reschedule!
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