Thank you for your business! We appreciate it and hope you are 100% satisfied with your flooring installation. Please make sure to read your flooring product warranty provided by the manufacturer or Lowe's. This contains important information about the maintenance and care of your new floor. Also, feel free to browse the articles on this site under Post Installation Care.
The last step of the process is to complete the survey from Lowe's. You may receive a call from Lowe's where they will ask you to rate our professionalism and craftsmanship during your experience.
Your installer is rated on his Craftsmanship and Professionalism on a scale of 1-7. As a reminder, a "7" means you were satisfied and a "6" means it was just ok. In our view, scores ranked 1 through 5 mean we failed. If you feel we provided anything less than a 6, please give us a call and so that we may have the opportunity to make it right.
You will also be asked to rate your overall experience, called Likely to Recommend, on a scale of 1-10. A "10" means you were satisfied and a "9" means there was room for improvement. Anything less is a failure for us. If you feel we provided anything less than a 9, please give us a call and so that we may have the opportunity to make it right.
Your feedback is very valuable to us. If there is anything we can improve upon, please use the Chat or Help button in the bottom right of this page.