Do Installers Pick Up Flooring Materials or Does the Customer?

Installers Picking Up Flooring Materials

At Ultimate Home Services, we aim to provide a smooth and hassle-free installation experience for our customers. One common question we receive is whether the installers pick up the flooring materials or if the responsibility lies with the customer.

To clarify, if the acclimation and handling fee was purchased, our professional installers will pick up all flooring materials and bring them with them on the day of installation. This approach ensures timely delivery and proper handling of materials, adhering to our standards for quality workmanship and customer satisfaction.

What This Means for You

When you purchase the delivery or acclimation and handling fee, our installers manage the pickup, so you don’t have to worry about transporting heavy or bulky flooring materials. 

Once installers have the materials, they will bring them to your home and perform the installation according to the scheduled appointment. If you have any special instructions or questions about the installation process, feel free to contact our support team.

Customers Picking Up Flooring Materials

If the delivery fee was not purchased, it is the customer's responsibility to pick up the materials prior to install. After picking up the materials, please ensure that all materials are placed inside the home prior to installation. The materials cannot be left in the garage. 

Contact Us for Support

If you are unsure about what services are included or would like to know what actions we are authorized to perform within the scope of work, installation procedures, or material handling, our customer support team is here to help you. Chat live with us via the icon on the bottom right of the screen or by phone at 380.214.1348.