Will my customer get installed this week?

Before Ultimate Home Services (UHS) can schedule the installation, Lowe’s must confirm that all required materials have arrived at the store. If the order is still in Waiting for Product status, we cannot schedule the installation. Once the materials are marked as Pulled or Received, the status changes to Ready to Schedule, and we’ll reach out with the first available installation date. Our goal is to get the project started as quickly as possible!

Delivery and Acclimation

For most hard-surface installations, UHS will arrange delivery based on the manufacturer’s acclimation requirements. These guidelines determine when installation can begin, so delivery timing may affect the schedule.

Installation Availability

We typically install Monday through Friday, but we’ll do our best to accommodate special requests. While weekend installations are not standard, we can often arrange them in special circumstances. Please note that unique scheduling needs may delay the project. If your customer has a special request, let us know through the chat feature on our website.

Contract Review

Before scheduling, we review every contract to ensure all materials and labor match what was sold. If there are discrepancies—such as missing items or incorrect details—we cannot schedule until the issue is resolved. When we find a problem, we submit a support request and document all notes in the system. Please assist in resolving these issues promptly so the customer isn’t left waiting.