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Lowe's Associates

Articles focused specifically on information for Lowe's associates. Articles in this section are available only to Lowe's staff.

Hot Topics

  • RAPID VS 72 HOUR INSTALLS
  • DIRECT SHIP VS IN STOCK CARPET
  • Ask the customer about tack strips
  • Bundled pricing reminder
  • Do you install Commercial jobs?
  • Can you install in…?

Detail Scheduling/Re-scheduling process for Lowe's Associates with IMS

  • How do I purchase a measurement on Lowes.com?

Add-ons for Lowe's Associates

  • Why do I have to add a Lead Assessment on a detail?

Product Selection and Layout for Lowe's Associates

  • Discuss the 1/4 rnd color before the customer buys
  • What does Scribe and Seal mean?
  • Can you turn carpet to save waste?

Scheduling for Store Staff

  • Will my customer get installed this week?
  • Can I schedule my customer's installation at the store?
  • How do you schedule a customer?
  • I have a customer that needs to reschedule. What do I tell them?
  • How do I find out a schedule date for a customer?
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