If you have leftover flooring materials after your installation, Lowe’s makes it easy to return unopened items for a refund. Follow these steps:
1. Check the Condition
- Only unopened boxes in resalable condition are eligible for return.
2. Gather Your Proof of Purchase
- Bring your original receipt or order confirmation.
- If you purchased online, you can show your digital receipt.
3. Choose Your Return Method
- In-Store Return: Take the unopened materials to any Lowe’s store.
- Pickup Option: If your materials were delivered, contact Lowe’s Customer Care to schedule a pickup.
4. Understand Refund Details
- Refunds are issued to your original payment method.
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Labor and installation charges are nonrefundable, except for services not performed (e.g., moving furniture).
- In those cases, Lowe’s will verify and handle adjustments through the Installed Sales Team (1.888.516.1010).
✅ Tip: Keep at least one box of extra flooring for future repairs or replacements.
Frequently Asked Questions
Q: Can I return opened boxes of flooring?
A: No, only unopened boxes in resalable condition are eligible for return.
Q: Is there a time limit for returns?
A: Yes, returns must follow Lowe’s standard return policy timeframe, which is typically 90 days from purchase. Check your receipt for details.
Q: Do I need the original packaging?
A: Yes, the product must be in its original packaging and in resalable condition.
Q: Can I return custom or special-order flooring?
A: Special-order items may have different return guidelines. Contact Lowe’s Customer Care for assistance.
Q: How do I return materials that were delivered?
A: Contact Lowe’s Customer Care to schedule a pickup for delivered items.
Please refer to Lowe's Returns Policy for any additional questions.
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